Understanding Interactive Effects of Emotional Labour on Racialized Support Workers in Post-Secondary Institutions

Authors

  • Jacqueline Benn-John University of Toronto
  • Tanya (Toni) De Mello University of Toronto

Abstract

Cet article traite de deux aidants discriminés qui travaillent ou ont déjà travaillé dans un centre de prévention de violence sexuelle à la demande d’un campus universitaire. Que veut dire cacher ses sentiments afin d’aider les survivants? Quel est l’Impact de ce travail affectif sur le travailleur social?

Author Biographies

Jacqueline Benn-John, University of Toronto

Jacqueline Benn-John is a PhD candidate in the Department of Social Justice Education at Ontario Institute for Studies in Education, University of Toronto. Jacqueline’s research examines the intersection of womanhood and Blackness in and upon rape crisis centre work. Applying an integrative anti-racist and feminist framework to her practice, Jacqueline has worked across sectors with diverse survivors and stakeholders to prevent and eradicate violence against women and children, as well as advise the government of Ontario on funding, program, and policy initiatives, e.g., Changing Attitudes, Changing Lives: Ontario’s Sexual Violence Action Plan (Ministry of the Status of Women). Jacqueline’s knowledgeof trauma from sexual violence and harassment contributesto the learning of others through delivering post secondarydiploma and degree courses at George Brown and Humber College, conference presentations, keynote addresses, and co-authoring professional development/educational resources.

Tanya (Toni) De Mello, University of Toronto

Tanya (Toni) De Mello is a PhD Candidate in the Department of Social Justice Education at Ontario Institute for Studies in Education, University of Toronto. Tanya’s research examines the “fit interview” technique used in recruitment. Applying an intersectional, anti-racist, and feminist framework to her practice, she seeks to deconstruct the notion of fit, to understand the impact of this interview technique on racialized folk during the process, and the impact on outcomes of who is hired and who may be excluded from positions because they do not “fit.” Tanya works as the Director of Human Rights at Ryerson University where she manages discrimination,
harassment and sexual violence cases on the campus. She has worked at University of Waterloo, Princeton University, McGill University. and the University of Toronto, where she worked in residences and administration, dealing with sexual violence on campuses.

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How to Cite

Benn-John, J., & De Mello, T. (Toni). (2018). Understanding Interactive Effects of Emotional Labour on Racialized Support Workers in Post-Secondary Institutions. Canadian Woman Studies Les Cahiers De La Femme, 32(1-2). Retrieved from https://cws.journals.yorku.ca/index.php/cws/article/view/37687

Issue

Vol 32, Nos 1-2 (2017-2018): Sexual and Gender Violence in Education: Transnational, Global and Local Perspectives

Section

Emotions, Silences and Consciousness